Raphavia

Privacy policy

This Privacy Policy describes how Raphavia LLC (doing business as "RAPHAVIA", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://raphavia.com (the "Site") or otherwise communicate with us (collectively, the "Services").

1. Consent

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not access or use our Services.

2. What Personal Information We Collect

To provide our Services, we collect several types of information:

  • Information Provided Directly by You:
    • Contact Details: Name, shipping/billing address, phone number, and email.
    • Account Information: Username, password, and security questions.
    • Order & Payment Info: Order history, items viewed, and payment confirmation. (Please note: We do not store full credit card numbers on our servers; payments are processed through secure third-party gateways.)
    • Customer Support: Records of communications when you contact us for assistance.
  • Information Collected Automatically (Usage Data): We use Cookies and similar technologies to collect your IP address, device type, browser information, and how you interact with our Site to improve user experience.
  • Information from Third Parties: We may receive information from payment processors regarding transaction status and fraud prevention.

3. How We Use Your Personal Information

We use the collected data for various purposes:

  • Service Delivery: To process orders, manage your account, and handle returns/refunds.
  • Marketing & Customization: To send promotional emails and tailor advertisements (you may opt-out at any time).
  • Security & Compliance: To monitor for fraudulent activity and comply with legal, tax, and regulatory obligations.
  • Communication: To provide updates and respond to your inquiries.

4. Disclosure of Personal Information

We share your information only with trusted third parties as follows:

  • Service Providers: Including IT hosting, payment processing, and shipping/logistics partners.
  • Legal Requirements: To comply with laws, respond to legal requests, or protect our rights and safety.
  • Business Transfers: In connection with a merger, sale, or asset transfer.
  • Zero Sale Policy: We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

We use functional and analytical cookies. You can manage these through your browser settings, but please note that disabling certain cookies may affect the functionality of our Site.

6. Security of Your Data

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure. We utilize PCI-DSS compliant payment processors to ensure your financial data is handled with the highest level of security.

7. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such data collection, we will take steps to delete it.

8. Your Rights and Choices

Depending on your jurisdiction (such as California under the CCPA), you may have the following rights:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Deletion: Request that we erase your personal information.
  • Right to Correct: Update or fix inaccurate information.
  • Right to Opt-Out: Object to certain data processing or marketing activities.

To exercise these rights, please contact us at the email address provided below.

9. Third-Party Links

Our Site may contain links to other websites (e.g., partner manufacturers or external widgets). We are not responsible for the privacy practices of those third-party sites.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: